 Style that warms, elegance that lasts.
Frequently Asked Questions (FAQ)
What makes your polar tights unique?
Our polar tights are designed to keep you warm during the winter while maintaining a sleek and elegant look. They are made with high-quality materials for durability and comfort.
How do I choose the right size?
We provide a detailed size guide on each product page. If youâre unsure, feel free to contact us for personalized assistance.
How should I care for my polar tights?
To maintain their quality, we recommend washing them by hand or using a gentle cycle in cold water. Avoid using bleach and air dry them for best results.
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What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods as listed at checkout.
Can I modify or cancel my order after placing it?
This depends on the status of your order. Contact us as soon as possible, and weâll do our best to assist you.
What should I do if I receive a defective or wrong item?
Please contact us immediately with photos of the issue. We will resolve it quickly by offering a replacement or refund.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. They will guide you through the process.
When will I receive my refund?
Refunds are processed within 21 days after we receive and inspect your returned items. The exact time depends on your payment provider.
How long does delivery take?
Delivery times depend on your location and the shipping method chosen. Estimated delivery times will be provided during checkout.
Where do you ship?
We currently deliver to Europe, the USA, and Canada. We are working to expand our shipping zones to cover more regions soon.