Style that warms, elegance that lasts.
We understand how frustrating it can be to wait for your order longer than expected. At Trexfashion, we are here to help and ensure you receive your purchase as soon as possible. Here’s what to do if your order is delayed:
Steps to Take If Your Order Is Delayed:
- Check the Tracking Information:
Use the tracking link provided in your shipping notification email to see the current status of your order. Sometimes, delays can occur due to external factors like weather or carrier issues. - Allow for Processing Time:
Keep in mind that processing times are separate from shipping times. Ensure the estimated delivery window has passed before taking further action. - Contact the Carrier:
If the tracking shows your package is stuck or hasn’t been updated for several days, you can contact the shipping carrier directly using the information provided in your tracking details. - Reach Out to Us:
If you’re unable to resolve the issue with the carrier or need further assistance, contact our customer support team. Provide your order number, tracking details, and a brief description of the problem. We will work with the carrier to resolve the issue promptly.
Common Reasons for Delays:
- Weather conditions affecting transit
- Customs clearance for international orders
- High shipping volumes during peak seasons
Our Commitment:
Your satisfaction is our priority. If your package is significantly delayed or lost, we will work with you to find a solution, whether that’s a replacement or a refund.
Thank you for your patience and understanding. We’re here to make your shopping experience seamless and enjoyable!